Terms of service.

The essentials for clients and experts using Collectual.

1. Who we are

Collectual is operated by Vend Solutions Ltd, registered in England and Wales (company 15330435), at 3rd Floor, 45 Albemarle Street, Mayfair, London, England, W1S 4JL. Contact: ben@collectual.com. These terms cover our website, research, screening and consultations for new engagements from the date above. Separately agreed written engagement terms take priority where they conflict, subject to law.

2. How Collectual works

Clients provide a brief, screening questions, a budget and a call duration of 30 minutes to three hours. We source and screen experts, then present a shortlist. Our target is 48 hours from a complete brief; availability and responses can affect timing. A suitable expert or completed consultation is not guaranteed.

3. Taking part

You must be 18 or older and authorised to act for any organisation you represent. Provide accurate information, protect your account and keep invitation links private. Experts can screen without an account. Tell us about suspected unauthorised access.

4. Screening and AI

Screening may use text, audio, video or a recorded interview with an AI model. It is separate from the paid consultation; its time limit is shown before starting. Recording requires your consent, and you can stop at any time. Audio and transcripts may be saved as you speak, including incomplete sessions.

An AI model assesses project fit and prepares summaries. Its output can contain mistakes and does not verify identity, employment or credentials. Ask us to correct information or arrange human review. Clients remain responsible for selecting experts and using their advice.

5. Fees and payment

Fees cover the full agreed call, in the displayed currency, unless stated otherwise. Experts can propose a fee; higher budgets require client approval. A lower fee may help selection but does not guarantee it.

Screening is unpaid unless agreed in writing. Before a paid booking, we must specify the total price, expert fee, service fees, taxes and payment arrangements. Creating a project or requesting a call does not authorise a charge; the website currently does not process payments. Extensions and additional work require an agreed price first.

6. Booking and changes

A booking is provisional until both parties agree to the time, timezone, duration and fee. We can then confirm it within the approved budget and provide a private call link. Changes require fresh agreement; experts are free to decline a request.

Contact us promptly to cancel, reschedule or report a missed call. Cancellation or no-show charges apply only if disclosed and agreed before booking. Undelivered services, refunds and rescheduling follow the booking agreement and applicable law. Mandatory rights remain intact.

7. Professional responsibilities

Be truthful about your experience. Experts must check employment restrictions, obtain necessary permissions and disclose relevant conflicts. Do not request or share confidential information, trade secrets, material non-public information, privileged communications or personal data you cannot lawfully disclose. Stop any question that would breach an obligation and tell us. Unlawful activity is prohibited.

Consultations share experience for research; they do not establish a legal, medical, tax or investment advisory relationship. Participants remain independent and responsible for their professional permissions and applicable taxes, subject to duties the law places on us or clients.

8. Confidentiality and content

Keep non-public briefs, profiles, contact details and conversations confidential. Use them only for the engagement and share internally only with colleagues or advisers bound to protect them. We share relevant project context with prospective experts; agree any additional restrictions before submitting sensitive material.

You retain your content rights and allow us to process and share it as needed to deliver the service, without permission to use your name or recordings in public advertising. Do not publish, resell or use others’ recordings or answers to train AI models without permission. Confidentiality does not prevent lawful independent information use or legally required disclosure; give advance notice where lawful.

9. Recordings and privacy

Each consultation needs separate consent to recording, transcription and AI analysis. Ask us before joining for an alternative without recording. Other recording tools require every participant’s permission. Recordings, full transcripts and raw screening answers are scheduled for deletion after 90 days from the session or last answer activity. Reports and match reviews remain separate project records.

Our privacy notice explains data handling, access and deletion requests, temporary recovery copies and retention exceptions. Third-party services may have their own terms for optional features.

10. Service, changes and disputes

We provide the service with reasonable care but cannot guarantee uninterrupted access, accurate AI output or a particular outcome. We may restrict access for abuse, security issues or material breaches, explaining our reasons where practical and lawful. You can request account closure; existing bookings, payment and confidentiality obligations continue as applicable.

We give reasonable notice of material changes without changing agreed booking prices or accrued rights retrospectively. These terms follow the law and courts of England and Wales, subject to mandatory local rights. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded. Send concerns to ben@collectual.com.